Shipping & Delivery

We carefully prepare and pack every Petsintentions order to ensure your dog’s goodies arrive safely. As a small Australian business, we appreciate your patience while your order is prepared with care.

Order Processing

Our products are handcrafted in small batches, so please allow 2–3 business days for your order to be prepared and dispatched.

During launches, sales, holidays or particularly busy periods, processing times may be slightly longer. Any significant delays will be communicated where possible.

Australian Shipping

We ship orders throughout Australia. Shipping costs and available delivery options are calculated at checkout based on your order and delivery location.

Once your order has been dispatched, you'll receive a confirmation email with tracking information where tracking is available.

Delivery Times

Delivery times begin after your order has been dispatched and will vary depending on your location and the shipping service selected.

Carrier delivery estimates are provided as a guide and cannot be guaranteed by Petsintentions.

Tracking Your Order

If tracking is included with your shipping method, you'll receive your tracking details by email once your parcel has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch notification.

Incorrect Shipping Addresses

Please double-check your delivery details before placing your order.

If you notice an error, contact us as soon as possible. We will do our best to update your address if your order hasn't been dispatched, but changes cannot be guaranteed once an order has been processed or shipped.

Additional shipping charges may apply if a parcel needs to be resent because an incorrect or incomplete address was provided.

Delayed or Missing Parcels

Occasionally, delays can occur once an order is with the delivery carrier.

If your tracking hasn't updated or your parcel hasn't arrived within the expected timeframe, please contact the carrier first using your tracking information. You're also welcome to contact Petsintentions if you need assistance.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible and include your order number, description of the damage and clear photographs of the parcel and affected products.

We'll review the issue and help determine the appropriate next step.

International Shipping

If international shipping is available for your location, options and costs will be displayed at checkout.

International customers are responsible for any applicable customs duties, import taxes or fees charged by their destination country. International delivery times may also vary due to customs processing.

Questions About Your Order?

Need help with shipping or delivery? Get in touch through our Contact Us page and include your order number so we can assist you as quickly as possible.

Last updated: August 2026