Terms & Conditions

Last updated: August 2026

Welcome to Petsintentions. By accessing our website, purchasing our products or using our services, you agree to these Terms & Conditions. Please read them carefully before placing an order.

About Petsintentions

Petsintentions is an Australian dog grooming and wellness brand offering handcrafted botanical grooming products and related dog care products.

Information provided on our website is intended for general product, grooming and educational purposes.

Orders

By placing an order, you confirm that the information you provide is accurate and complete.

Once an order has been successfully placed, you will receive an order confirmation. This does not prevent us from contacting you if there is an issue with product availability, payment, pricing or your order details.

We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, payment issues or genuine pricing or stock errors.

Prices & Payments

All prices are displayed in the currency shown on our website. Any applicable shipping costs will be displayed during checkout.

Prices, promotions and product availability may change without notice.

Discount codes are subject to their individual conditions and may not be combined with other offers unless otherwise stated.

Product Information

We aim to provide accurate product descriptions, ingredients, sizes, directions and photographs.

Because many Petsintentions products are handcrafted in small batches using botanical ingredients, minor variations in colour, scent, texture or appearance may naturally occur between batches.

These variations do not necessarily indicate a problem with the product.

Product Use & Safety

Always read the individual product label, directions, ingredients, cautions and suitability information before use.

Patch testing is recommended before introducing a new topical grooming product, particularly for dogs with sensitive skin.

Discontinue use if irritation or an unexpected reaction occurs and seek veterinary advice where appropriate.

Products should be stored according to the instructions provided on their packaging.

Veterinary Disclaimer

Petsintentions products and website content are intended to support general grooming and everyday wellness.

They are not intended to diagnose, treat, cure or prevent disease and should not replace professional veterinary care.

If your dog has persistent itching, significant redness, wounds, hair loss, allergies, anxiety or another health concern, consult a qualified veterinarian.

Personalised Product Recommendations

Any personalised grooming routine or product recommendation provided by Petsintentions is based on the information supplied by the customer and is intended as general grooming guidance only.

Recommendations do not constitute veterinary diagnosis, treatment or medical advice.

Intellectual Property

Unless otherwise stated, the Petsintentions name, branding, website copy, original photographs, product descriptions, graphics and other original website content belong to Petsintentions or are used with appropriate permission.

Content may not be reproduced, distributed or used commercially without permission where protected by applicable intellectual property law.

Website Availability

We aim to keep our website accurate and available, but we cannot guarantee that it will always operate without interruptions, errors or technical issues.

We may update, modify or remove website content, products or features when necessary.

Promotions & Discount Codes

Promotions and discount codes may have specific eligibility requirements, expiry dates, minimum spends or product exclusions.

Petsintentions reserves the right to modify or withdraw promotions where permitted by law.

Returns, Refunds & Shipping

Purchases are also subject to our Shipping & Delivery and Returns & Refunds policies.

Nothing in these Terms & Conditions excludes or limits rights that cannot legally be excluded, including applicable rights under the Australian Consumer Law.

Changes to These Terms

We may update these Terms & Conditions as our business, website or services change. The latest version will be displayed on this page.

Contact Us

If you have questions about these Terms & Conditions, please contact Petsintentions through our Contact Us page.