Privacy Policy
Petsintentions respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains the types of information we may collect when you visit our website, place an order or interact with us, and how that information may be used.
Information We Collect
When you use our website, we may collect information such as your:
Name
Email address
Phone number
Billing and shipping address
Order and transaction information
Information submitted through contact or product recommendation forms
Marketing preferences
Website usage and interaction information
Payment information is processed through the payment providers available on our website. Petsintentions does not directly store your complete payment card details.
How We Use Your Information
We may use your information to:
Process, fulfil and deliver orders
Provide customer service
Respond to enquiries
Create requested personalised grooming or product recommendations
Send order and shipping updates
Manage customer accounts or loyalty features
Improve our website, products and customer experience
Prevent fraudulent or unauthorised activity
Send marketing communications where you have consented to receive them
Meet applicable legal and regulatory obligations
Email Marketing
If you choose to subscribe to Petsintentions emails, we may send you information about new products, offers, grooming advice and other brand updates.
You can unsubscribe from marketing communications at any time using the unsubscribe option included in our marketing emails.
Cookies & Website Analytics
Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors interact with our pages and improve the shopping experience.
Some cookies may also be used by third-party services integrated with our website.
Where applicable, you can manage cookie preferences through the options provided on our website or your browser.
Third-Party Service Providers
We may use trusted third-party providers to help operate our business, including services for website hosting, payments, order fulfilment, shipping, analytics, email marketing and other ecommerce functionality.
These providers may process personal information where necessary to provide their services.
Squarespace
Our website is hosted through Squarespace. Information submitted through the website may therefore be processed through Squarespace and its associated services in accordance with its own privacy and security practices.
Protecting Your Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Accessing or Correcting Your Information
You may contact Petsintentions if you would like to request access to, or correction of, personal information we hold about you.
You may also contact us if you have a question or concern about how your personal information has been handled.
Changes to This Privacy Policy
We may update this Privacy Policy when our website, business practices or legal obligations change. The latest version will be published on this page with the updated date.
Contact Us
For questions about this Privacy Policy or how Petsintentions handles personal information, please contact us through our Contact Us page.